Why does Costco shortchange loyal renewing customers?

November 6, 2019

20191106 Why does Costco shortchange loyal renewing customers? - Pix 0120191106 Why does Costco shortchange loyal renewing customers? - Pix 02

I posted “Why does Costco shortchange loyal renewing customers?” as a comment on CostCo’s Facebook page yesterday. And Costco’s social media teams replied promptly (within the hour) to inform me my concerns have already been sent to the appropriate team(s). Will see what happen next.

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For the record, here is “Why does Costco shortchange loyal renewing customers?” ,

Hi, We just had a rather #awful Costco Wholesale Canada membership renewal experience this past Friday. Ended up spending ~30 minutes talking to three (4) different customer service employees/manager with one of them even threatened me to stop writing down her name (I said I might want to complain about my experiences at some point). I was told I’m not allowed to remember their names in order to properly complain if I wish to. Is this normal and standard operating procedure of CostCo employees to threaten members who may want to complain with precision?
Can someone explain why does CostCo treat loyal customers WORSE than brand new customers? Shouldn’t renewal NOT be taken “for granted”? Is it wrong to think each renewal should be treated as EARNED?

— Calgary Zoo example
In stark contrast, Calgary Zoo does things right and treat each member who decides to renew (some don’t renew) with full respect and work hard to earn each renewal. As a start, the zoo treats a renewing member EQUALLY as a new member and would NEVER shortchange/disadvantage a loyal existing member!

— CostCo: a multi-billion dollar entitled company?
Now back to CostCo, please correct me if I am wrong. When a NEW customer decide to take out a NEW membership on November 1st, his/her membership will expire in 2020 November 30th, correct me if I am wrong?
Now when we renewed on November 1st, we were told that our membership expired on September 30th! Major #fail with CostCo! In fact we were further explained, for ANYONE who “renew” within three (3) months of their previous membership expiration date, their membership expiration is the OLD date! So for example, members who decide to renew 89 days after expiration will have their membership shortchanged with 89 days LESS!
Fair? I don’t think so. This, to me and to be frank, is the actions of a multi-billion dollar entitled company that disrespect loyal customers because “it has always been done like this” or it is in the “terms and conditions” (which I tried to read “Membership Conditions & Regulations, and Privacy Policy” but is unable to find the exact exploitative legal language).

— More Training (not punishment) & Will CostCo start treating Loyal/Renewal customers with respect??
I will NEVER want anyone be punished for my stupid complains. Life is too short. Training may be. I want other customers be treated much better than I had been.
I take time to complain not just to benefit myself (sure, I want my complains fixed) BUT I take time to publicly complain in order to raise issues that I think companies like CostCo should think seriously and consider fixing.
I’ve laid out my complains and the issues (hopefully clearly and factually). Will CostCo review your corporate policy and START respecting all Loyal/Renewing customers reminds to be seen. Don’t take my words for it, Google or ask Calgary Zoo how they treat their renewing members and if they treat their loyal renewing members as good as their new ones and if they also shortchange their members because many are too busy to ask?


Week of 2018-04-09

April 9, 2018

NYT Apr 9th, 2018, Paul Krugman, “Unicorns of the Intellectual Right”

The appointment of Larry Kudlow to head the National Economic Council epitomizes the phenomenon. The NEC director doesn’t have to be an academically prestigious economist; Larry Summers was an exception. But under Obama the director was always someone who was interested in real policy research, listened to what experts had to say, and was willing to change views in the face of evidence.

Obviously none of this is true in Kudlow’s case. He’s basically a TV personality, whose shtick is preaching the magic of tax cuts, and nothing – not the Kansas debacle, not the Clinton boom, not the strong job creation that followed Obama’s 2013 tax hike – will change his mind. And it’s not just that he’s incurious and inflexible: selling snake oil is his business model, and he can’t change without losing everything. And that’s the kind of guy Republicans want. […]

And I think that’s true across the board. The left has genuine public intellectuals with actual ideas and at least some real influence; the right does not. News organizations don’t seem to have figured out how to deal with this reality, except by pretending that it doesn’t exist. And that’s why we keep having these Williamson-like debacles.”

CNN video, Apr 9th, “Bharara: Raid approved by people Trump picked – Former US attorney Preet Bharara gives his take on Trump slamming the FBI for raiding his personal attorney’s office.

xxx


Priceless: Tommy Hilfiger Defending my “Fashion Honour”

February 13, 2013

2013 Tommy Hilfiger at Fox LA defending my "Fashion Honour"

I LOVED & enjoyed the chance to ask Tommy Hilfiger @tommyhilfiger a question. (Tommy’s Facebook) And then it turned into an super #epic moment for me to see Tommy defending my “Fashion Honour” at Fox LA Google+ Hangout! Thanks +Maria Quiban +Tony McEwing +FOX 11 Los Angeles for the #awesome hangout!

FOX 11 Google+ Hangout: Tommy Hilfiger Talks About His New West Hollywood strore


Wallace&Kempton講美國大選2012

November 15, 2012

美國2012大選戰果宣布之後,Wallace & 與我講一講大選戰果


搖擺州Nevada直播: DeAno&Kempton廣東話+英文講美國2012選戰前後

November 6, 2012

Nov 7th, 2012 Update: 美國2012大選戰果昨晚宣布,今早我找到搖擺州Nevada,Reno朋友 DeAno Jackson 與我 講一大選戰果 

搖擺州Nevada直播: DeAno & Kempton 廣東話+英文講美國大選2012戰情 (今晨直播後錄影)

LIVE From Swing State Nevada: DeAno&Kempton talk 2012 Election (Recorded earlier this morning!)


Bruce Lee 李小龍 – The Lost Interview

July 18, 2012

Bruce Lee (李小龍) – The Lost Interview. I hope you enjoy this long lost TV interview program.

P.S. I decided to post this video clip after I read this article and realized I forgot to post it last month.

Watch it now!


中共的正常與非正常 – 李怡

May 3, 2012

For the record 李怡’s article. See also Guardian (May 3), “Chen Guangcheng: ‘I want to leave China as soon as possible’ – video

絲絲世語:中共的正常與非正常 – 李怡 – 2012年05月04日

中國官員向美國口頭保證陳光誠離開美使館會安全,承諾「允許陳光誠過正常的生活」,允許陳光誠同家人團聚,允許他在一個大學城開始新的生活,還允許美國官員去探望他。美方未必相信中方承諾,但有了這承諾就有了放掉這燙手山芋的下台階。陳光誠離開美使館,沒有病也去了醫院,中美高層的戰略和經濟對話於是開幕也。
陳光誠的妻子兒女在中共手裏形同人質,中共公安虐待他妻子,威脅要殺死她,逼她勸陳光誠離開美使館。陳光誠不可能相信中共的承諾,但為了妻兒的安全和團聚,他不能不離開使館。
中國外交部譴責「美國駐華使館以非正常的方式將中國公民陳光誠帶入使館」。實際上是中國「以非正常的方式將陳光誠逼離美使館」。中共「正常」與「非正常」的邏輯都與全球正常人相反。